|
Director of Photography, Lighting Designer, Art
Director and Editor
Various independent
shorts, music videos and Web videos; videography
for off-Broadway and experimental theatre productions (1992-1994 and
2006-present)
- ScienCentral Inc.:
Producer/Editor for award-winning science and technology news site
(November 2006-May 2007)
- Other Films Inc.: Second-unit DP for Check, a short film written and directed by Dale Bryant
- Desperate Comfort Films: Various crew positions for several short
films written and directed by Mark Harris, including Katrina (Production Designer),
Bloody Mary (Grip) and Man Hole Part IV (Grip)
- Puffin Films: Second Camera for RF EyeD, a short film written
and directed by Leslie Jaye Goff and Aram Bauman
- Chocolate Milk Films: Grip for Memories, a short film written and directed by Alex DePew
- French Quarter Features: Assistant Director/Grip for Bonehand,
a short film written and directed by Jack Daniel Stanley
- See “Client Links”
page for online samples of above work.
HCI Acquisition Corp. (a
subsidiary of American Medical Alert Corp.)
December 2000-February 2006
Director of Operations/Service
Provision (May 2005-February
2006)
Senior-level
management position responsible for operation of 120-seat medical
communications call center
- Consulted
with hospital administrators to design medical messaging service
platforms customized for their institutions
- Created and
implemented strategies for service improvement
- Developed
metrics, monitoring tools and reporting methodologies for analyzing
quality of service
- Directed all
management personnel, including operations, staff development and
project management teams
Director of Training and Quality
Assurance (December 2000-April 2005)
Senior-level
management position responsible for all staff training and QA in medical
communications company growing by acquisition
- Created and
directed comprehensive training program for operations and QA staffs,
including curriculum, teaching methodologies and learning
certification practices for existing and newly acquired business
units; created user manuals and online training courses; scripted and
led live training classes
- Developed
quality assurance metrics, analysis methodologies, and reporting
tools and routines to measure operator effectiveness
- Directed
recruiting, hiring and training of quality assurance and operations
staffs
Harriet
Campbell, Inc. (HCI)
March 1994-December 2000
Manager, Operator Training and
System Support (September 1997-December 2000)
Senior-level management position responsible for employee training
and system operations for
25-seat medical call center
- Established
and documented standard operating procedures for call and message
handling; created company’s Operations Handbook
- Created and
executed Training-the-Trainers program; mentored all new staff
trainers
- Established
and documented systems maintenance routines and configuration
parameters for message center telephony and data systems; oversaw
maintenance and troubleshooting of call center telephony system
Message Center Manager (March-August 1997)
Mid-level management position responsible for Human Resources,
Customer Service and Operations for 25-seat medical call center
- Hired
employees, developed employee relations standards, conducted employee
evaluations and enforced company HR policies
- Responded to
escalated client inquiries, reported to owner on client service concerns,
assisted with client training and designed advanced service solutions
- Directed and
assisted supervisory staff, scheduled operator and supervisory staff,
trained supervisors in troubleshooting and system maintenance
routines
Other Message Center
Positions (March 1994-March 1997)
- Supervisor (August 1995-March 1997)
- Assistant Supervisor (December 1994-July 1995)
- Telephone Operator (March-November 1994)
Video Production
Certificate Program (September 1992–April
1993)
New York University
School of Continuing Education
Journalism (1980–1984)
University of Arkansas,
Fayetteville
|
